Frequently Asked Questions

If your auto-update isn’t on, check the app store, if there is a new version, download it, if not , you have the latest version already.
You can download our Android app on the Google Playstore, click here; and our iOS app on the Apple App Store, click here.(requires iOS 11 or Android KitKat 4.4)
Watch: How to install & set up ClicFlyer on your mobile
ClicFlyer is absolutely free for everyone to use, a premium version is also availble if you wish to remove ads.
No, decent mobile connectivity is sufficient. However, wifi is recommended.
Ads can be removed by subscribing to a premium version of ClicFlyer.Tap the crown or home> menu> manage subscription
We are currently active in 9 countries – United Arab Emirates, Saudi Arabia, Oman, Egypt, Kuwait, Qatar, Bahrain, Jordan and South Africa
You can contact us here for any suggestions.
Please let us know the name and any information that you may have. We will contant them and endeavor to onboard them onto the app.
All offers are available until their validity period and till stocks last.Items are marked out of stock only when we are officially informed by the retailer.
If a retailer has newly published offers, it will have a 'NEW' band on its their tile on the home page. Click on it to view the details. Once you click on it, you will see a list of flyers with 'NEW' band on the new flyers.
You can pin your preferred retailers by clicking on the heart symbol on the retailer page
Browse through the retailer's flyers, their offers. You can also view offers in the trending tab or browse by category. Save the offers you like and view them all under ‘my offers’. Watch: Browsing flyers & offers on ClicFlyer
You can save offers by clicking on the save offer button on the offer page. The saved offers can be found under the MY OFFERS section.
Watch: Browsing and sorting through saved offers on ClicFlyer
Our advanced search functionality allows one to search for items, stores, categoeis as well as subcategories.
Watch: Using the ClicFlyer advanced search functionality
You can find all the stores in which an offer is available in by clicking on the store button on the offer page
Watch: ClicFlyer offer page functions and tips
Yes, you can shop by category, as well as sort by retailer, price, sub category etc
Watch: Browsing offers by 'category' on ClicFlyer
The app is available in English & Arabic.

You can change the language by clicking on the menu icon, selecting settings, and clicking on the language button, you can then select the preferred language.
You can view all popular offers by browsing the TRENDING OFFERS page, you can then view all offers there.

Trending offers are determined automatically by our algorithm based on user interest.
The app only shows active offers and mentions it's validity date. If an offer is not visible again, it may have expired or is no longer available in the store.

If you had saved the offer earlier, it will continue to show in your My Offers section, however it will be greyed out, with 'expired' where the validity is mentioned.
The location is set at the one you selected when signing up.

You can change the location manually by clicking on the menu icon, selecting settings, and clicking on the location button, select your desired country and city.
You can use the shopping list feature in order to help plan your shopping more efficiently.
The online coupons can be redeemed by clicking on the coupon flyer to be redirected to the retailers website, where you can enter the coupon code during checkout in order to avail of the offers.
Some offers can be purchased online directly using the ClicFlyer app. Look for the BUY ONLINE icon next to the retailer/flyer/offer, and click on the buy online button to be redirected to the retailers ecommerce site where you can purchase the product.

Some products can be bought online only if the retailer has opted for the feature and made it available. Look out for the BUY ONLINE icon.
In order to enable notification settings, you need to be logged in. Once you are logged in, visit the settings page. You can now enable / disable notifications as well as select your preferences.
Yes, pinch the screen to enlarge the offer, or click on the offer to view more details.
Some retailers may offer home delivery via the WhatsApp ordering feature. This would depend on the retailer having opted for the same.
  • If you are already using our mobile application (android or iOS), follow the below steps:
    •  
    1. Open the App and go to 'My Profile'. If you don't see the option, then first login with account you were already using ClicFlyer App with and then go to 'My Profile'
    2. Click on 'Remove My Account' hyperlink and follow the steps. It asks for an one-time-password sent to your email. This is only a security step to make sure only you can delete your account permanently.
    3. Once confirmed, the app will automatically logout.
  • If you are not currently using the mobile application or the website and wish to remove your data, you may directly send us an email at support@clicflyer.com with the same email-id you used in ClicFlyer App or Website. We would manually initiate delete request and confirm once done.

  • In addition to this, to completely remove Gmail, Facebook & Apple Logins from ClicFlyer App, we request you to please follow below steps as well:

    • 1. Apple Login:  
    1. In iPhone, go to Settings, then tap your name.
    2. Tap Password & Security > Apps Using Apple ID.
    3. Select the app 'ClicFlyer', then tap Stop Using Apple ID. This should remove Clicflyer App for any further access to your Apple account data.
    2. For Facebook:
    1. Open Facebook on your device. Tap in the top right of Facebook.
    2. Scroll down and tap Settings.
    3. Scroll down to Security and tap Apps and Websites.
    4. Tap Logged in with Facebook.
    5. Tap next to the apps or games you want to remove.
    6. Tap Remove > Remove. This should remove Clicflyer App for any further access to your Facebook data.
    3. For Google SignIns:
    1. Open 'Manage account' for your gmail account.
    2. Go to Security & Scroll to section 'Your connections to 3rdParty Apps & Service'.
    3. Choose See All connections and here, search by name 'ClicFlyer'.
    4. Open the 'ClicFlyer' option and then delete the connection. This should remove Clicflyer App for any further access to your Facebook data.
    • It may take upto 48 hours to fully process this request.
    Please send us a messsage here.
    You can advertise on our native banner, in order to drive users directly to your product offer page.
    If you have a physical store our BUY ONLINE option enables you to redirect shoppers to your website, allowing for instant purchases, contact us here for more information.
    We can intergrate EPOS, CRM, and investment data in order to get an in-depth understanding to maximise your return on investment.
    Yes, our analytics products include offer bank, flyer & offer stats, offer price index, flyer analytics, and offer analytic solutions.
    Watch: Retail Business Intelligence & Analytical Solutions
    Our interactive cloud SAAS BI tools, including our offer library, offer statistics suite, time series analysis & more.
    Watch: Retail Business Intelligence & Analytical Solutions
    Your login access permits access to track and analyse your promotions from anywhere via our interactive dashboards.
    Multiple user access is available.
    Benefits of our flyer stats include web based visualization tools, summary stats of retailer & competitor offers, one to one offer comparison, and more.
    Watch: Retail Business Intelligence & Analytical Solutions
    Our web based tool allows you to create your competitor set and track their pricing, analyse your product price position with respect to your competitor set, map SKUs, option to export raw offers data, and other offerings.
    Our one stop web based solution allows you to analyse overall weekly flyer performance, understand what is driving changes in flyer views, drill down to regional and daily level performance, compare with similar past flyers, etc.
    Write to us sales@clicflyer.com to request for a free Demo, or send us a message here.
    Please send us a messsage here.
    Get increased visibility from our 850k+ active users, get access to consumer trends & analytics.

    Yes, you can advertise in three ways:

    1. You can have a dedicated retailer tile where you can showcase your weekly flyers on a regular basis.
    2. Banner display ad on ClicFlyer home page, or on your retailer tile to highlight major deal and offers for more visiblity.
    3. Push notifications to drive more traffic to your major flyers.
    4. Coupons.
    ClicFlyer will convert your flyer into an interactive format and make each offer clickable, so the users can view, save and share offers they like.
    If you have a physical store and subscribe to ClicFlyer, our BUY ONLINE option enables you to redirect shoppers to your website, allowing for instant purchases, contact us here for more information.

    On signing up for our paid subscription, you get:

    1. Your own dedicated space to showcase your monthly flyers
    2. Priority updation of flyers on the app
    3. Conversion of flyers into interactive format so users can click and view each offer
    4. List & Geo Tag all your outlet details including store time information, including Whatsapp ordering information
    5. Dashboard with views
    6. Allows subscription to ClicFlyer Analytics Tools
    7. Access to other advertising options
    The charges vary depending on the number of stores, coverage of your retail chain, the number of flyers you wish to publish & related services you wish to include in your subscription.
    Offers can take at least 12 hours to publish from receipt, depending on the size of flyer, as we have to convert your flyer into App friendly interactive offers. We always request flyers a day prior to start date of the promotion for timely updation.
    Yes, but we always recommned against it. Your flyer will be as per the store locations listed with us. Lisitng all stores will give you better visiblity and improve your total flyer views and popularity on the app.
    No, Flyers and leaflets can be provded in a high resolution PDF or jpeg format, we will take care of the rest!
    Yes, you can use banner ad option to annouce to the shoppers of home delvery facility, send push notifications or list whats app delivery option for each store seperately. Contact us to know more.
    Yes, our analytics products include offer bank, flyer & offer stats, offer price index, flyer analytics, and offer analytic solutions.
    Our interactive cloud SAAS BI tools, including our offer library, offer statistics suite, time series analysis & more.
    Your login access permits access to track and analyse your promotions from anywhere via our interactive dashboards.
    Multiple user access is available.
    Benefits of our flyer stats include web based visualization tools, summary stats of retailer & competitor offers, one to one offer comparison, and more.
    Our web based tool allows you to create your competitor set and track their pricing, analyse your product price position with respect to your competitor set, map SKUs, option to export raw offers data, and other offerings.
    Our one stop web based solution allows you to analyse overall weekly flyer performance, understand what is driving changes in flyer views, drill down to regional and daily level performance, compare with similar past flyers, etc.
    Write to us sales@clicflyer.com to request for a free Demo, or send us a message here.